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MANGALURU: Expats slam Air India Express for Rs 6,000 wheelchair service
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MANGALURU: A 65-year-old woman, flying from Bahrain to Mangaluru on an Air India Express flight, was shocked after the airline quoted Rs 6,500 (36 Bahraini Dinar) for wheelchair services at Bahrain airport last Friday. The woman was being shifted to Mangaluru for stomach cancer treatment. Her son-in-law Mario told : “Though other airlines offer free wheelchair assistance, Air India’s international budget arm charges Rs 920 when wheelchair assistance is pre-booked and Rs 6,500 for on-the-spot services.” “The Air India Express crew told me that wheelchairs are provided at Bahrain Airport and the airline charges only for the services. However, since the airline was charging exorbitant rates, I declined their service. I approached other airlines for assistance and they agreed to help me for free,” the woman’s son-in-law added. Not just Mario, many expats returning home from Gulf countries in AI Express flights have similar complaints. “Air India Express charges 36 Bahraini Dinars for wheelchair assistance and the services are provided for boarding and landing. Other airlines
help senior citizens for free, but AI Express charges are exorbitant,” another expat said.
No response from airline
AI Express authorities didn’t respond to TOI’s email query. According to the Air India Express official website, wheelchair
services can be booked in advance. It says passengers can avail the services by visiting the 24X7 contact centres or city
offices. “Wheelchair services at Dubai, Abu Dhabi, Sharjah, Damam, Riyadh, Bahrain, Al Ain and Ras Al Khaimah will be
chargeable…. Where charges are not borne by Air India Express at other airports, the wheelchair facility will be provided at no
extra charge to passengers,” the website says.
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