Clients sue travel firm for ‘bogus’ tour plan


BM, 22-12-2011 06:26:06


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Consumers allege Religare and One Touch Solutions lured them into investing on international holiday packages but did not let them avail the scheme

Two leading service providers have been accused of allegedly conning several customers by offering them cheap deals on exotic holiday packages which were later found to be unavailable.

A round-the-globe holiday package of eight days and seven nights — a joint venture by Religare and One Touch Solutions (OTS) — has become a nightmare for those who invested in it. Many customers of Religare One Touch Solutions (Religare OTS) have approached consumer forums stating that not only have the companies not provided the package the customers paid for, they haven’t even responded to their queries and complaints demanding reimbursements.
 
According to the package provided by Religar OTS, a customer would have to pay a sum of Rs 7,000 and a registration fee of Rs 750 for a nine month subscription in which one can avail of a five-star hotel stay in any of the holiday destinations across the globe provided in the list given by the company. The only condition was that the customer had to inform them at least a month prior to the date of their vacation and give a preference of three destinations given in the list.
 
Lots of customers who tried to avail of the service claimed that after sending the demand draft of Rs 750, there was no response from the company’s side. One such customer, Dhara Merchant, said “We paid the money and chose our destination before the expiry date of the scheme but we couldn’t avail the service. We tried to contact Religare OTS, but there was no response from their side. The only thing that we got was an assurance by mail that we will be reimbursed, which still hasn’t happened. We feel cheated, our Rs 7,750 is gone.”
 
“It was all bogus. Even though I received the service, it was not at all at par with what was promised,” complained Nirav Gala, another aggrieved customer, “They had stated that if we refer more customers we will be given various gifts, so I told many of my friends who also bought the scheme. But they never got the service that was promised and I had to take all the flak.”
 
When Religare was contacted about the issue, it passed on the buck to OTS. “Religare and OTS currently do not have a working relationship.

Religare Online, our web portal, was a mere distribution channel for referring leads for travel packages from OTS. The complete process of sales, operations, after sales and fulfilment process was being run by OTS. We have however, discontinued all such referrals with effect from December 1, last year.
 
“There were some complaints that were escalated to us which we highlighted to OTS and these stand resolved according to information available with us. We empathise with consumers who may have been inconvenienced, but it is best that they direct all their queries to OTS since they are the ones selling and creating the packages,” said the company’s spokesperson.
 
On the other hand, Dharmesh Shah, promoter of One Touch Solutions said, “We had launched the scheme in the month of January 2010 and it expired in November. We have satisfied most of our customers but most customers approached us after the expiry of the scheme.”

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