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Passengers can sue airlines for damaged luggage, crew humiliation
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Print UAE lawyers say country’s laws allow for passengers to move court on these issues
Airlines are responsible for any damage to the passenger’s luggage, provided that it has not been caused by the passenger himself, according to lawyers in UAE.
The passenger must submit a written complaint with a specific date to the airline within seven days from the date of the loss of luggage or within 21 days from the date of receipt of the luggage and discovery of its damaged contents, the lawyers said.
If the passenger does not get satisfactory settlement, he is entitled to file a lawsuit in court to claim damages.
Similarly, UAE law allows passengers to seek compensation if they are humiliated or insulted by a member of the air crew and also if a flight is cancelled or delayed without providing passengers with suitable accommodation and food.
But the passenger must prove that he has suffered as a result of delay or cancellation of a flight, like missing an examination or interview or appointment or the date of surgery in another country.
This came during Radio Noor Dubai’s ‘Rouh Al Qanoon’ (Spirit of the Law) programme presented by lawyer Essa bin Haider which discussed the airline passenger’s rights.
Meanwhile, Kamran Al Salehi and Abdullah Al Khatib, professors of law at UAE University, called on passengers to know their rights written on the air ticket.
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