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ATM in Bihar gives more than requested
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Print Techinical glitch lead to customers getting more money than they requested to withdraw
Patna: Customers scrambled at a bank ATM counter in Bihar after it began dispensing more money than asked for until the bank authorities noticed the fault on the basis of broad smiles on customers’ faces and closed it hurriedly. But, by the time it was closed, the bank had already run into loss. The exact loss though is not known and is being assessed.
The incident occurred at the ATM kiosk of the State Bank of India, India’s largest banking and financial services company, in Darbhanga district of Bihar on Friday evening.
Witnesses said the security guard at the said ATM counter was amused to see all of customers who went inside to withdraw money coming out with broad smiles on their faces.
Their gleeful faces though made him suspicious, so much so that he began searching for the cause of the customers’ smile sand it was then that the entire technical snag was detected. Immediately thereafter, he reported the matter to the senior bank authorities who sealed the ATM counter.
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Curiously, the bank ATM also did not give statements of entire amounts being released but only the amount being asked by the customers. “I processed the ATM for withdrawal of Rs3,000 (Dh197) but it released Rs7,000. To my further surprise, the account statement slip I was handed over reflected the withdrawal of Rs3,000 only,” said a customer who benefited from the machine’s technical snag.
A senior bank official, K.P. Roy, said it happened due to some technical snags in the ATM machine. “We have reports of some customers getting more money than they asked for,” said Roy, adding that the total amount of loss is being assessed.
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