Transport authorities mull over a common helpline
MANGALURU: Mangaluru city police have welcomed a suggestion of having a single-point contact number through which commuters can address their grievances pertaining to public transportation. The suggestion came in wake of complaints from commuters that a section of autorickshaw drivers continue to charge the old fares instead of the revised lower fares, which was implemented on January 12. Taking note of a complaint from Shivappa Attole, a dalit leader, at the monthly SC/ST meeting organized by the city police here on Sunday, deputy commissioner of police (crime and traffic) N Vishnuvardhan requested for a written proposal."We will work out the modalities of having a common helpline number, through which people can register their complaints," he said. Shivappa said people who make use an autorickshaws in an emergency do not have the luxury of time to go to the regional transport office or the nearest police station to lodge a formal complaint. His also brought to notice the behavior of staff of the district government Wenlock Hospital. He pointed out that dead bodies are shifted immediately to the mortuary without giving sufficient time to the next of kin to collect the body from the hospital. He said that collecting the body from a mortuary is a long-drawn process. Dalit leader Nirmal Kumar brought to notice the cases of police refusing to file a complaint in road accident cases. Nirmal alleged that the person injured has to ’pay’ the motor vehicle inspector money to look into the case. If they do not pay the bribe, the inspector fails carry out any investigation. "Why must one pay the motor vehicle inspector?" he demanded. On the complaint filed by a student wherein she was sexually assaulted by a doctor who, in the guise of examining her, misbehaved, K Tilakchandra, assistant commissioner of police, Mangaluru central division, said that the complaint was registered only on Friday, while the incident took place on January 11. "The victim dilly-dallied in approaching us. However, appropriate action will be taken against the doctor after investigation," he said.
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